Losing Customers because of Poor Communication Systems

Do you know if you are losing customers because of poor communication systems?

Hearing a busy signal probably brings you back to the 1980’s. But all too often, clients and prospects are experiencing busy signals when contacting your company- and worse- you may not even know it.  In my eyes, call waiting and leaving a message are just as frustrating.  As a consumer, I will not contact a company again if I hear a busy signal or have to leave a message during our first interaction.  Moving on the competition is much easier. 

If prospects are experiencing poor communication with your company than you can guarantee your established customer base is as well.  With so much industry static- (i.e. – competitive promotions, advertising, online reviews, etc.), companies must make the consumer experience their top priority.  You have heard the statistic before; a new customer cost your company 10 times as much as an existing client.

So how do you know if your customers are hearing a busy signal?  The answer is you probably won't unless your client's tell you.  To combat this all-around annoyance, Ultimate Applications developed Call Accounting Software.

Call Accounting Software can help you answer these questions and more:

• Are you overpaying for too many phone lines?
• Are you losing customers because of busy signals?
• Are your customers waiting on hold too long?
• Are you interested in tracking advertising campaigns, seasonal trends, and spikes in sales calls?

Call Accounting Benefits Include:

1. Detailed call reports sent automatically to your computer
2. Timely information to management about employee telephone usage and misuse exposure
3. Identifying positive and negative phone trends 
4. Quick installation with limited staff training
5. Centralized Call Accounting for multiple sites and even different phone systems
6. Real time alerts for toll fraud and 911 requirements
7. Customized reports and interfaces for billing systems
8. Available for over 200 types of phone systems

Don't lose customers or prospects because of poor communication!  For more information on Call Accounting Software or a free consultation, please contact ACC Telecom at 888-226-2216 or click here to fill out our online form.

The Digital Future: What's to Come?

The Digital Future: What's to Come?

Currently, cloud-based systems and services are dominating the IT and telecommunication industry with digital surveillance, phone systems, phone lines, data backup and disaster recovery.  Digital Surveillance is expected to grow to $25.4 billion by 2016.  Hosted PBX's are projected to double by 2016 and large phone system manufacturers are now jumping on the Hosted train with their own Hosted solutions and servers (more on this to come).  Furthermore, 42% of enterprises intend to use SIP Trunking (Internet Phone Lines) by 2014.  Cloud-based services took years to gain momentum and now that it is prevalent in the telecommunication industry, one must wonder what's next?

Cloud Response
One such software called Cloud Response is a new cloud based alert tool. Think of Cloud Response as your personal, digital security guard, watching over your entire organization.  Cloud Response can monitor anything- from doors and windows to alarms, freezer temperatures, thermostats, water levels, garage/warehouse doors and so much more.  Should an issue arise, Cloud Response immediately notifies staff by text, email, voice call or page.  Utilize Cloud Response with IP Security Cameras and you'll have one powerful digital security guard (no health benefits required)!

Above:  Mr. Mistry uses his palm to make an outbound phone call.

SixthSense Technology
Cloud Response sounds pretty cool, right?  Let's take your imagination one step further.  What happens when the digital world meets the physical world?  Pranav Mistry, a PhD student in the Fluid Interface Group at MIT's Media Lab set out to answer that question with his SixthSense Technology.  Imagine taking a photograph with your fingers then using any wall to view, scroll and send your photos to friends and family.  Or, as the picture above depicts, using your palm to place an outbound call.  Mr. Mistry demonstrated both of these examples three years ago in its infancy at a TED presentation in India. I highly recommend viewing Pranav's presentation on SixthSense technology and the digital future.  Click here to view the entire presentation- believe me, you don't want to miss it!

What telecommunication technology would you like to see in the future?

Stay informed by checking ACC Telecom's blog for updates on new telecommunication technology.  For additional information on cloud-based services, please visit http://ACCTelecom.com or call 888-226-2216.

How to Stop Losing Money from Missed Appointments

The Average Company Loses $3,000 per Month in Missed Appointments

How much revenue are you losing from missed patient or customer appointments?

Did you know that 80% of missed appointments are due to forgetfulness?  The Ultimate Reminder Software uses text, email and voice calls to alert customers of appointments. Alerts are sent up to five times, with reflective information on success or failure rates.  The Ultimate Reminder Software helps your company save time, enhance productivity and increase customer retention, while maintaining security over customer sensitive information.

Reminder Software is prevalent in medical facilities; however more and more industries are utilizing reminder software to enhance customer service, save money and increase efficiency.   For example, Lawyers are sending reminder texts and emails to clients for initial consulting appointments, rescheduling and court appointments.  Furniture companies are sending reminders/alerts about scheduled deliveries, rescheduling deliveries, and order status updates.  Municipalities and Schools are using reminder/alert software for weather conditions, closures, schedule changes, events, and potential security risks.  


Reminder Software Benefits:

1. Eliminate the need for staff to make calls, allowing staff to be more efficient and productive.
2. Maintain security:  Appointment Reminder Software (ARS) is installed onsite at your companies location, thus allowing you to control and protect sensitive customer and company data.
3. Reporting:  detailed reporting of success and failure rates.
4. Realistic Voice Quality:  Outbound voice notification does not sound computerized.
5. Individualize message content by day, time, week or service in the form of voice calls, text and email.

How will your company use Reminder Software?  Please let us know by commenting below!