Losing Customers because of Poor Communication Systems

Do you know if you are losing customers because of poor communication systems?

Hearing a busy signal probably brings you back to the 1980’s. But all too often, clients and prospects are experiencing busy signals when contacting your company- and worse- you may not even know it.  In my eyes, call waiting and leaving a message are just as frustrating.  As a consumer, I will not contact a company again if I hear a busy signal or have to leave a message during our first interaction.  Moving on the competition is much easier. 

If prospects are experiencing poor communication with your company than you can guarantee your established customer base is as well.  With so much industry static- (i.e. – competitive promotions, advertising, online reviews, etc.), companies must make the consumer experience their top priority.  You have heard the statistic before; a new customer cost your company 10 times as much as an existing client.

So how do you know if your customers are hearing a busy signal?  The answer is you probably won't unless your client's tell you.  To combat this all-around annoyance, Ultimate Applications developed Call Accounting Software.

Call Accounting Software can help you answer these questions and more:

• Are you overpaying for too many phone lines?
• Are you losing customers because of busy signals?
• Are your customers waiting on hold too long?
• Are you interested in tracking advertising campaigns, seasonal trends, and spikes in sales calls?

Call Accounting Benefits Include:

1. Detailed call reports sent automatically to your computer
2. Timely information to management about employee telephone usage and misuse exposure
3. Identifying positive and negative phone trends 
4. Quick installation with limited staff training
5. Centralized Call Accounting for multiple sites and even different phone systems
6. Real time alerts for toll fraud and 911 requirements
7. Customized reports and interfaces for billing systems
8. Available for over 200 types of phone systems

Don't lose customers or prospects because of poor communication!  For more information on Call Accounting Software or a free consultation, please contact ACC Telecom at 888-226-2216 or click here to fill out our online form.