Get Your Head in the Cloud! ...with Cloud-based Telecommunications

Get Your Head in the Cloud! ...with Cloud-based Telecommunications

Cloud Telephony, also known as Hosted (VoIP, i.e. -Voice over IP) phone service offers voice communications and features over a service provider's managed IP network.  Consequently, Cloud based (Hosted) phone systems do not require you to buy, install or maintain an on-site communications server or phone system because the "system" itself is in the "cloud", making it an ideal solution for most businesses. 

Why is Cloud Telephony ideal for most businesses?

• Budget Friendly & Surprisingly Affordable-  A pay-as-you-go service, Hosted phone systems are billed on a monthly basis, this way you can budget accordingly for your telecommunication needs.
• No Maintenance- You do not have to worry about system hosting, maintenance, power protection, performance or upgrades.
• Scalable & Flexible- Cloud based (Hosted) Phone Systems have the innate ability to handle company growth and expansion on the fly.  Add additional users, call paths and features with the  click of your mouse.
• Office Networking- Hosted systems automatically network all of your business locations together leading to lower total cost of ownership and higher levels of customer satisfaction.  Transfer calls seamlessly from one office to next without informing your clients that they "reached the wrong office and to hang up and call another number".  
• Always have the latest technology- Since Hosted systems are provided and managed by your service provider, you will automatically receive the latest software and security updates to your system.  No licensing fees required!
• Free your IT personnel- By definition, a "Host" takes care of its guests.  Similarly, Hosted systems are provided and maintained by your service provider, freeing your IT talent to worry about better things than running your office phone system.
• Advanced Features & Unified Communications-  Cloud based (Hosted) phone systems offer advanced features such as call recording, call center (ACD), auto-attendant, Voicemail-to-Email, One-number-follow-me (calls follow you across multiple desktop and mobile devices), call control from your PC (never pick up your handset again), mobility applications, and more!
• Disaster Recovery- If your internet goes down or your experience a power outage- no problem!  Hosted systems automatically include a disaster recovery feature so your business will never lose important calls.  This feature allows businesses to continue to receive Voicemails and/or transfer calls to cell phones or any outside number in the case of internet or power failure.  
• Perfect for Mobility & Remote Workers- Hosted systems are ideal for mobile and remote workers because no matter where they are located they keep the same phone number and features as if they were stationed in the physical business location.   
• Personal, Secure User Portal- Hosted customers receive a personal user portal to maintain their features and system themselves without having to call their service provider for tasks like enabling the Find-me-follow-me feature or changing their greeting.  In addition, call accounting is included in their portal where the end user can run call reports with graphs, and examine call path usage daily to determine if they need to increase or decrease the number of phone lines (call paths) due to seasonal changes or business growth.  
• On-Demand Virtual Call Paths- Hosted systems allow companies the option to "burst" their call paths so customers do not hear a busy signal.  For example, if you have four phone lines (call paths) that are in use at the same time and a 5th caller phones in- usually they would hear a busy signal- leading them to hang up and possibly call the competition.  The Hosted on-demand "burst" feature eliminates a busy signal by automatically opening a 5th phone line for use throughout the month.
• Exceptional Voice Quality- It's true, Cloud based (Hosted) phone systems deliver amazing voice quality as long as you deploy business-class internet speeds.  You will be amazed by the crisp, clear sound that Hosted systems deliver.  You can test out the call quality with our Try-the-Cloud-Free Guarantee by calling 410-995-0101.  

***CALL 888-226-2216 to learn about our Try-the-Cloud Free Guarantee Program****

Are all Cloud-based (Hosted) systems created equal?

Unfortunately, they are not.  Many large scale VoIP providers do not offer the necessary site requirements or service to provide ideal VoIP quality.  At ACC Telecom, we provide free site surveys and recommendations to ensure your Cloud based system functions effectively.  Furthermore, we understand that every company is unique which is why we offer two customized Cloud based (Hosted) solutions- standard and advanced.  Call 410-995-0101 / 888-226-2216 or email solutions@acctelecom.com for more information on our VoIP solutions.  

Your Time to Shine!

What are your thoughts on Cloud-telephony?  Is your company thinking about a VoIP solution or currently utilizing Cloud based (Hosted) solution?  Please comment below, I look forward to hearing from you!

Kristin Hunt is the Marketing Manager at ACC Telecom.  Headquartered in Columbia, MD, ACC Telecom specializes in Business Phone Systems, Cloud / VoIP / SIP technology, IP Surveillance solutions, Managed IT services, and low-voltage cabling.

Contact us:

ACC Telecom

www.acctelecom.com

solutions@acctelecom.com

888-226-2216

410-995-0101